33pq Terms & Conditions — Your Rights and Obligations

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "User", "you") and 33pq ("the Company", "we", "us", "our") governing your access to and use of the website located at https://33pq.io and all associated services, features, and content (collectively, the "Platform"). These Terms apply to all users of the Platform without exception.

By accessing the Platform, registering an account, depositing funds, or placing a bet or wager of any kind, you confirm that you have read and understood these Terms in full and that you agree to be legally bound by them. These Terms take effect immediately upon your first use of the Platform and remain in force for the duration of your account's existence.

These Terms should be read in conjunction with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and 33pq.

Use of the 33pq Platform is strictly limited to individuals who satisfy all of the following eligibility criteria:

• You are at least 21 years of age. 33pq does not permit any person under the age of 21 to register an account, deposit funds, or place any wager on the Platform. This requirement is absolute and non-negotiable.
• You are a natural person acting in your own personal capacity and not on behalf of any corporation, partnership, or other legal entity.
• You are not registered on any self-exclusion list maintained by 33pq or any third-party responsible gaming organisation.
• You have not previously had a 33pq account suspended or permanently closed due to a breach of these Terms.
• You are accessing the Platform from a jurisdiction where online betting and casino gaming is not expressly prohibited by applicable law.
• You are of sound mind, are not acting under duress, and are capable of entering into a legally binding agreement.

33pq reserves the right to request documentary evidence of eligibility at any time. Providing false information in relation to your eligibility constitutes a material breach of these Terms and will result in immediate account termination and forfeiture of any balance held in the account.

To access the full functionality of the 33pq Platform, including placing bets and withdrawing winnings, you must register a personal account. The following rules apply to account registration:

• One account per person: Each individual is permitted to hold only one active account on the Platform. Creation of multiple accounts by the same individual, whether under the same or different identities, is strictly prohibited.
• Accurate information: You must provide complete, accurate, and up-to-date information during registration, including your full legal name, date of birth, residential address, email address, and mobile phone number as registered with your bKash, Nagad, or other payment account.
• KYC documentation: 33pq is required to verify the identity of all account holders before processing withdrawals or upon reasonable suspicion of fraudulent activity. You may be asked to provide a valid national identification card (NID), passport, or birth registration certificate, along with proof of address and proof of payment method ownership.
• Verification timeline: KYC verification is typically completed within 48 hours of submission of complete documentation. Withdrawals may be withheld pending the outcome of verification.
• Account updates: You are responsible for keeping your account information current. Notify 33pq support immediately if any of your registered details change.

33pq reserves the right to suspend or permanently close any account where the registration information is found to be false, misleading, or incomplete, and to forfeit any funds held in such an account where fraud or deception is established.

You are solely responsible for maintaining the security and confidentiality of your 33pq account credentials, including your username, password, and any one-time passwords (OTPs) sent to your registered mobile number. The following obligations apply:

• Do not share your login credentials with any third party under any circumstances, including family members, friends, or agents claiming to act on behalf of 33pq.
• Do not access your 33pq account from a shared or public device. If you do so, ensure you log out completely and do not allow the device to save your credentials.
• Notify 33pq support immediately via live chat or WhatsApp if you suspect unauthorised access to your account or believe your credentials have been compromised.
• Enable two-factor authentication (2FA) via SMS, which is available from your account security settings and is strongly recommended for all users.

33pq will never request your password via email, live chat, WhatsApp, or any other communication channel. Any communication purporting to be from 33pq that requests your password should be treated as fraudulent and reported to our support team immediately.

33pq cannot be held liable for losses arising from your failure to maintain the security of your account credentials, provided that we have operated in accordance with these Terms and our published security policies.

All financial transactions on the 33pq Platform are conducted in Bangladeshi Taka (BDT). The following terms govern deposits and withdrawals:

Deposits:

• The minimum deposit amount is ৳200. There is no maximum deposit limit, though individual payment providers may impose their own transaction limits.
• Deposits via bKash, Nagad, Rocket, and Upay are credited to your 33pq account instantly upon confirmation from the payment provider.
• Deposits via Visa and Mastercard may take up to 15 minutes to be credited depending on your issuing bank's processing time.
• You must only deposit funds from payment accounts registered in your own name. Depositing funds on behalf of another person, or using a third-party payment account, is prohibited and may result in account suspension.

Withdrawals:

• The minimum withdrawal amount is ৳500. Withdrawal requests are processed within 24 hours on business days, subject to completed KYC verification.
• Withdrawals will be returned to the same payment method used for the corresponding deposit wherever technically possible.
• 33pq does not charge withdrawal fees. However, your payment provider may apply their own transaction charges, for which 33pq accepts no responsibility.
• Withdrawals may be delayed or withheld if there are pending KYC verifications, active bonus wagering requirements, or open investigations into suspected fraudulent activity.
• 33pq reserves the right to request additional verification documentation before approving any withdrawal of ৳50,000 or above.

33pq may from time to time offer bonuses, free bets, reload offers, cashback promotions, and other incentives to eligible players. The following general terms apply to all bonus offers unless stated otherwise in the specific promotional terms:

• Bonuses are available to eligible players aged 21 and above who have completed account registration and, where required, KYC verification.
• All bonus offers are subject to wagering requirements. Unless stated otherwise, wagering requirements must be met within 30 calendar days of the bonus being credited to the account. Failure to meet requirements within this period will result in forfeiture of the bonus and any associated winnings.
• Bonus funds and real money funds are tracked separately in your account. Real money funds are used first in all wagering activity unless the specific bonus terms state otherwise.
• 33pq reserves the right to withdraw any bonus offer, modify the terms of an active promotion, or disqualify any player from a promotion at its sole discretion if there is evidence of abuse, exploitation of technical errors, or violation of these Terms.
• Bonuses are non-transferable and may not be exchanged for cash except upon fulfilment of all applicable wagering requirements.
• Only one welcome bonus may be claimed per player, per household, per IP address, and per payment method.

The following rules apply to all sports betting activity on the 33pq Platform:

• All bets are final once confirmed by the system. Bets cannot be cancelled, reversed, or amended after placement, except where explicitly permitted by the specific market rules displayed at the time of placement.
• 33pq reserves the right to void any bet that was placed on the basis of erroneous odds caused by a manifest error, system fault, or data feed failure. In such cases, the stake will be returned to the player's account.
• In-play bets are accepted at the sole discretion of 33pq. We reserve the right to suspend in-play betting markets at any time without prior notice, including during live matches or events.
• Where a match or event is abandoned, postponed, or cancelled and not completed within 48 hours of the original scheduled start time, all bets on that event will be voided and stakes returned, unless specific market rules state otherwise.
• Maximum bet limits apply to all markets and vary by sport, event, and market type. These limits are displayed within the relevant betting interface and are subject to change without notice.
• 33pq does not accept bets from players who have inside information regarding the outcome of any sporting event. Placing bets on the basis of non-public information constitutes a breach of these Terms and may be reported to relevant authorities.

All casino games available on the 33pq Platform — including live dealer games, slots, video poker, and specialty games — are governed by the individual game rules provided by the respective game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). Players are advised to review the specific game rules before wagering real money.

• All casino games use certified random number generators (RNGs) that have been independently tested and verified for fairness by accredited third-party auditors. The theoretical return-to-player (RTP) percentage for each game is disclosed within the game information panel.
• In the event of a technical failure, disconnection, or system error during a casino game session, 33pq will make every reasonable effort to resolve the round in accordance with the game provider's error resolution procedures. Where resolution is not possible, the affected round will be voided and the stake returned.
• Minimum and maximum bet limits for casino games are displayed within the game interface and are subject to change by the game provider without prior notice to 33pq.
• Jackpot amounts displayed in progressive jackpot games are indicative and subject to change in real time. 33pq does not guarantee the availability of any advertised jackpot amount at the time of play.

The following conduct is strictly prohibited on the 33pq Platform. Any Player found to have engaged in prohibited conduct will have their account immediately suspended pending investigation, and may face permanent closure of their account, forfeiture of funds, and reporting to relevant law enforcement or regulatory authorities:

• Match-fixing and corruption: Placing bets on events that you know, or have reasonable grounds to suspect, have been manipulated or fixed in any way.
• Collusion: Coordinating with other players, whether on 33pq or elsewhere, to gain an unfair advantage in casino games or betting markets.
• Use of automated software: Using bots, scripts, artificial intelligence tools, or any automated means to place bets, exploit promotional offers, or otherwise interact with the Platform in a manner not intended for human players.
• Bonus abuse: Exploiting promotional offers in a manner contrary to their intended purpose, including but not limited to creating multiple accounts to claim welcome bonuses, using matched betting strategies to extract bonus value without genuine play intent, or systematically exploiting bonus terms.
• Fraudulent payments: Using stolen, fraudulent, or unauthorised payment credentials to fund a 33pq account. Any deposits found to originate from fraudulent payment instruments will be reversed and the account permanently closed.
• Money laundering: Using the 33pq Platform for any purpose related to money laundering, terrorist financing, or any other financial crime. 33pq maintains robust anti-money laundering (AML) procedures and will cooperate fully with law enforcement investigations.
• Impersonation: Creating an account in another person's name, using another person's identity documents, or otherwise impersonating any individual for any purpose on the Platform.

33pq is committed to providing a safe and responsible gaming environment for all players. We recognise that gambling can become a problem for some individuals and we take our duty of care seriously. The following responsible gaming tools are available to all account holders:

• Deposit limits: Set daily, weekly, or monthly deposit limits from your account dashboard. Limits take effect immediately and can only be increased after a 7-day cooling-off period.
• Session time limits: Configure automatic session duration reminders and mandatory break periods within your account settings.
• Self-exclusion: Request a temporary or permanent self-exclusion from all 33pq services via the support team. Temporary exclusions range from 30 days to 6 months. Permanent exclusions cannot be reversed.
• Reality checks: Enable pop-up reminders at regular intervals that display your session duration and net gaming activity.

If you believe your gambling is becoming a problem, we urge you to contact our support team immediately via live chat or WhatsApp. You may also contact the national helpline at 16789. Players must be 21 years of age or older to use the Platform. For more information, please visit our dedicated Responsible Gaming page.

All content on the 33pq Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video, software, and the overall design and layout of the Platform, is the exclusive property of 33pq or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not permit you to reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from the Platform without the prior written consent of 33pq.

To the maximum extent permitted by applicable law, 33pq, its directors, officers, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to:

• Loss of winnings or profits resulting from technical failures, connectivity issues, or system errors beyond our reasonable control.
• Losses arising from your failure to maintain the security of your account credentials.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers.
• Any inaccuracies in odds, scores, or event data provided by third-party data feeds.

Nothing in these Terms shall limit or exclude 33pq's liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable Bangladesh law. Our total aggregate liability to you in respect of any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you on the Platform in the 12 months preceding the date of the claim.

33pq is committed to protecting the personal data of all players. The collection, use, storage, and processing of your personal information is governed by our Privacy Policy, which is available at https://33pq.io/privacy-policy and is incorporated into these Terms by reference.

By registering an account with 33pq, you consent to the collection and processing of your personal data in accordance with our Privacy Policy for the purposes of account management, identity verification, payment processing, fraud prevention, and the delivery of personalised promotions where you have opted in to receive them.

33pq reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will notify registered players via the email address associated with their account and by posting a prominent notice on the Platform for a period of not less than 14 days prior to the changes taking effect.

Your continued use of the Platform after the effective date of any amended Terms constitutes your acceptance of those changes. If you do not agree with any changes to the Terms, you must cease using the Platform and may request the closure of your account and withdrawal of any remaining balance by contacting our support team.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Bangladesh. Any dispute that cannot be resolved through good-faith negotiation between the parties shall be referred to the competent courts of Bangladesh, to whose exclusive jurisdiction both parties irrevocably submit.

Nothing in this clause shall limit 33pq's right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the 33pq support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000 033
• Live Chat: Available 24/7 directly on the Platform
• Support hours: Bangladesh Standard Time (UTC+6), 24 hours a day, 7 days a week

We aim to respond to all formal complaints within 5 business days. For urgent account security matters, please use the live chat function for the fastest response.